I manage Systems administrators. Our email system had a hardware failure. While the hardware was replaced within 24 hours, we had email backing up. Our system could not deliver them fast enough. It took until 4 PM to receive emails sent at 8 AM. It looked better and we all went home. Then I get an email from one of the technicians that things are out of control again. So it was a night of speaking to my bosses on the phone and sleeping with my blackberry. This morning I am creating a timeline document of the series of events.